Mambu Banking Engine

Ideas aimed to improve the current experience provided by the Mambu Banking Engine.

Allow duplicate checks on custom fields.

We have created custom fields for example for bank account information for clients. We need to perform a check for duplicates on this custom field to ensure that the same bank account is not used by multiple customers however we are unable to perform such a duplicate check on custom fields. Mambu for example will flag us when a cell phone number is used by two different clients and advises us of a possible duplicate client. We need the same function with custom fields.

  • Dean Griffiths
  • Jul 24 2020
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  • Guest commented
    29 Jul 08:59pm

    George,
    Thanks for the follow-up and yes making it a unique field may fix some problems but we do allow for duplication of banking information across customers in certain situations for example where we have spouses who have different loans but use the same banking information or some other unique situations we have where we allow it but we want to be aware in all cases where a bank account is duplicated as a part of our fraud checks. Currently we have to be doing a manual search however we would prefer if it is a system prompt. That way we take the human element out of it somewhat.

  • Guest commented
    28 Jul 03:10pm

    Thanks George for the follow-up and yes making it a unique field may fix some problems but we do allow for duplication of banking information across customers in certain situations for example where we have spouses who have different loans but use the same banking information or some other unique situations we have where we allow it but we want to be aware in all cases where a bank account is duplicated as a part of our fraud checks. Currently we have to be doing a manual search however we would prefer if it is a system prompt. That way we take the human element out of it somewhat.

  • Admin
    George Buznosu commented
    28 Jul 11:09am

    Hi Henry,

    I appreciate the clarification here - what you would need is a look up function that would show you if there are duplicate records in the system, and allow the user to take the decision on whether you should proceed with the intended action or not. We will consider this for the backlog of improving and expanding the custom fields functionality. If you wish to follow this on your MyMambu roadmap, please be sure to request a tag.

  • Henry Sturzenegger commented
    27 Jul 01:24pm

    Hi George

    I like the idea raided by Dean. The option described in your comment is taking it to some point as it absolutely avoids any duplicates to exist. However, under certain circumstances you may not be able to avoid it, you want to tolerate it but you want to know about it, i.e. have control over the situation. Adding an example to what Dean wrote (without knowing the background) but you may accept payments for various family members originating in one bank account but you would not want to accept it to be used by anybody else.

  • Admin
    George Buznosu commented
    27 Jul 12:28pm

    Hi Dean!

    Thank you for submitting this idea. We understand the duplicate check request and we have something close to this - when a custom field is configured, it can be set to have unique values. Would this help fulfil your use case?